Onboarding
- Admissions Process
- Lead Generation
- Key Performance Indicator Intro
- FERPA Course
- Basic CRM Introduction
- Data Entry Policy
- Conversion Rates Intro
- Accreditation and Rates
- School/Student Statuses
- Reporting/Activity
- Common Admissions Forms
- Catalogs/Agreements
- School Departments Overview
Enrollment Process
- Lead Status/Disposition
- Contact Methods
- Initial Phone Interview
- Admissions Interview and Presentation Process
- Admissions Tour
- Investment/Tuition
- Application/Enroll Process
- Follow-Up/Stich-in
- Start and Orientation
- Cancels and Retention
- Re-Enrollment/Re-entry
Admissions Sales
- Admissions Sales Funnel
- Phone Interview Skills
- Appointment Setting Skills
- Customer Service Skills
- Admissions Interview Presentation Skills
- Lead Campaigning
- PDL Generation
- Negotiating/Closing
- Ovecoming Objections
- Creating Urgency
- Tour Closing Skills